State Automatic installed my HVAC system when I had my home built in 2010 and I have been happy with them ever since, although there have never been any issues…….Until this year when I had a local company check the furnace to assure it was ready for winter. This “other” company informed me the furnace was oversized and installed incorrectly, hence starving itself for fresh air and this resulted in me having cracks in my heat exchanger and in short order I would have other parts failing because of the poor installation.
This had me very concerned, especially when he shut off the gas because he said the cracks in the heat exchanger would allow carbon monoxide into my home and could be fatal.
I called State Automatic and shared with them (not in the nicest manner) my concerns/fears and they sent someone out to my house immediately to investigate the situation.
Tim came out and checked out everything very thoroughly and assured me it was the right size furnace. Although my basement is unfinished, my builder had insisted the furnace be large enough to heat the entire house, including the basement if ever I decided to finish it. He also showed me in the manual that there were 3 ways to install the furnace and all 3 ways would provide the exact same amount of air to the furnace, so this wasn’t a problem either. Next Tim not only inspected the heat exchanger like the previous company, Tim pulled the heat exchanger from the furnace so we could easily inspect it and see there were no cracks nor flaws in it.
You can imagine my relief to have Tim’s assurance and seeing with my own eyes that there were no cracks in the heat exchanger and that the manual showed that it was installed properly.
State Automatic (Tim, Jim & Pops) really cared about me and my concerns. They were not trying to scare me into buying something I didn’t need.
Lesson learned – stay with those you trust and for me that’s State Automatic Heating and Cooling. I highly recommend them for you too.
This is a family-owned and operated business in the best sense of the word. They’ve been servicing our HVAC units for 18 years. Timely. Polite. And very professional. The work is done right the first time – every time.
Jose did a great job repairing my furnace. He was courteous, thorough, helpful, and got the job done! I would recommend him and State Automatic to anyone.
Exceptional service and courtesy. Took my call in a late Friday and had the heat running the next morning. With a newborn at home, they jumped on the issue and was professional in every aspect!
Always a pleasure to have them. They come on time, get done quickly and are always very comfortable to have in the house!
I don’t usually give reviews, but State Automatic went the extra mile! My heat was not blowing on my second floor, so I called for a service call. I explained the problem and the technician walked me through it over the phone, saving me the cost of a service call. It worked and he could easily have made the appointment and charged me for the call but instead helped me out over the phone. It’s nice to know there are still honest companies out there.
We have only used StateAutomatic for all of our HVAC needs since 1983. They have always been responsive during this time when we needed repairs and their costs are reasonable and competitive. Recently we had installed a new energy efficient furnace an AC. They were very helpful providing options and what rebates were available. They also included 10-year labor warranty on our new furnace.
I would highly recommend as a fair and responsive HVAC contractor.
The service men who removed our old air conditioner and installed our new air conditioner were very efficient and professional. We were very pleased with their work.
We’ve used State Automatic for 8 plus years and they have always been very courteous, on time and great with communication.
State Automatic is the BEST in the Business! We went through a total home HVAC renovation with them. Their prices, work, and customer service are EXCELLENT! I recommend them to people all the time. They proactively secured rebates for the work that you are having done with all agencies that offer them (energy efficiency, manufacturer, etc.) and they frequently follow up with me to make sure everything is functioning well. I highly recommend using State Automatic for all of your Heating and Cooling needs.
State Automatic is always a pleasure to work with. From appointment scheduling to completion of work everything is handled in a professional, courteous, and competent manner. I highly recommend them.
I’ve had a new A/C unit, hot water tank, and furnace installed in the last 2 years. The work was completed in a timely & professional manner.
Always professional, personable and provide top quality service.
We’ve been using State Automatic since we moved to the area (the service provider of choice for the previous owner.) In the past eight years, we’ve had nothing but very positive experiences and continue to look to SA to provide expertise service and advice for our HVAC needs. Dependable, trustworthy, and friendly!
Always attentive and treat you like family. Service is first rate.
HONEST, helpful and willing to work with you. They really know their business. I have used them both personally and for my business industrial applications!
Awesome Customer Service!—-Pops and his team are AWESOME!—-a MUST call when you need any Heating or Cooling Service—
Excellent service and professionalism. We will definitely recommend State Automatic to our friends.